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Acceptable use Policy for Social Media

Most online communities have their own rules which we will always follow. We reserve the right to remove any contributions that break the rules of the relevant community, or which are not in line with the general guidelines listed on this page

The Council has a range of social media channels which we invite people to like or follow us on. They provide information on news, events, jobs, leisure, parks and much more for citizens, businesses and visitors.

We also provide alerts and updates on service changes and disruptions, live election results, publicity campaigns and consultations. 

Most online communities have their own rules which we will always follow. We reserve the right to remove any contributions that break the rules of the relevant community, or which are not in line with the following general guidelines:

  • Be civil, tasteful and relevant
  • Do not post messages that are unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive
  • Do not swear
  • Do not post content copied from elsewhere, for which you do not own the copyright
  • Do not post the same message, or very similar messages, more than once (also called "spamming")
  • Do not publicise your or anyone else's personal information, such as contact details
  • Do not advertise products or services
  • Do not impersonate someone else

Nottingham City Council reserves the right to restrict or remove any content that is deemed in violation of this social media policy or any applicable law.

Monitoring Accounts, Responding and Replying

We are embracing new technology and social media platforms as an integral part of our Council communication. We recognise the opportunities that social media can deliver in terms of engaging with our citizens using their preferred communication tools and creating greater two-way conversation and engagement.

We monitor our main My Nottingham Twitter and Facebook accounts Monday to Friday 9am to 5pm (except Bank holidays and public holidays). If you contact us via these channels during these times we will reply as soon as possible but there could be delays on some requests whilst we investigate, but we will keep you updated.

If your query is serious, urgent, or involves personal details, please use our online forms to contact a specific department or service.. You can also get in touch using our online complaints, comments and compliments form

Deleting Posts

Generally, we will not remove posts that are made on our social and digital media channels, however we will consider removing posts or blocking users or accounts that breach the guidelines outlined above, without any explanation.

Equally to maintain the Council's reputation the social media monitoring software may flag up a post for moderation before it is published to our social media channels or even delete a post should it be contain swearing.

Liking, Following, Sharing and Re tweeting

Please don't be offended if we don't 'Like' or 'Follow' you on social media. This doesn't mean that we are not interested in what you have to say, it's just that the numbers can get too high for us to manage.

We sometimes follow or like people who provide information that is relevant to our work as a local authority (for example central government accounts, local media, and our partners) or those whose information we can pass on for the benefit of many people.

Occasionally, we'll try and lend our support to local and national campaigns. There will also be times we'll need to like or follow an account in order to take part in conversations.

If we like or follow someone, retweet or share their information, it doesn't mean that we endorse them.

We try and share or retweet information that we think will be of interest to our followers, however please don't be offended if we don't retweet something you want us to. 

As a trusted organisation, any sharing of information could be seen as endorsement of a particular view, individual or organisation, and it's important that we remain impartial and protect the council's reputation.

Defamation

Please take care not to make defamatory statements. In law this means a statement that lowers the reputation of a person or organisation in the eyes of a reasonable person. We will therefore take down any statement that could be deemed to be defamatory.

Pre-Election Period

The Council itself, as opposed to its political administration, must be politically neutral in its communications. Therefore, please do not use any of our pages to promote party political messages or other content.

This is a particularly sensitive issue in the run-up to an election - local, general or European - and we need to be mindful of how content may be perceived (regardless of what was intended).

The Council will continue to publish important service announcements using social media but may have to remove any comments that, in its view, may compromise its obligation to maintain political neutrality.

Comments, Compliments and Complaints

If you have a concern about something posted on a page that the Council is responsible for, you should contact the relevant service area or contact the Council's Communications and Marketing team which can either deal with your issue or identify and contact the profile 'owner'.

We monitor our main Main My Nottingham Twitter and Facebook accounts Monday to Friday 9am to 5pm (except Bank holidays and public holidays). If you contact us via these channels during these times we will reply as soon as possible but there could be delays on some requests whilst we investigate, but we will keep you updated.we are unable to formally act upon and respond to notifications of problems such as road defects, missed rubbish collections or complaints using these channels.

If you do contact us using Twitter or Facebook to ask questions about these topics or report issues we will inform you of the appropriate page to view on our website - this will ensure your comment, compliment or complaint is sent immediately to the correct department.

Please note:

  • You should not rely on a social media platform itself to raise concerns - not all platforms will be monitored continuously, especially outside normal working hours
  • Our responses to replies, comments and direct messages depend on the individual service
  • Unless stated otherwise the views/comments given on any of our social media sites may not necessarily reflect the views of Nottingham City Council

Nottingham City Council is committed to providing the best possible services for citizens. Our 'Have Your Say' comments, compliments and complaints process gives you the chance to tell us what you think of the services we provide. Please use the form on this page to give us your feedback.

Access to Information

Nottingham City Council produces and holds a wide range of information. We try to publish as much of this information as possible. Please take a look at the information already published before making an information request. Click for more information about Access to Information.

Privacy

Any details you provide to register with the Council for social media such as Twitter and Facebook will only be used for that purpose. We do not cross reference these details with any other information held by the Council.

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