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Apply for Housing Benefit

Housing Benefit application form and guidance.


How do I claim?

To make a claim you will need to complete an application form and provide us with the appropriate proofs.

If you do not have all the information we need, send as much as you can with your claim form and the rest as soon as possible.

To apply Online

Click here to apply online now for Housing Benefit and Council Tax Reduction

Need help completing the online form?
Download our guides:

pdf icon Completing a New Claim for Housing Benefit using an E form [82kb]
pdf icon How to make a New Claim for Housing Benefit with an online E –form [363kb]

To apply by downloading an application form

pdf icon Click here to download Housing Benefit and Council Tax Reduction Application Form here. [4Mb]
You will need to print this form and when completed you can return it by post or in person to the Contact Centre at Angel Row or your local housing office. More details can be found on the application form.

NOTE: This claim form has been designed to be easy for you to fill in. It may seem long but we have to ask a lot of questions to make sure that everyone who claims gets the right amount of benefit. You will not need to fill in every section of the form - it depends on your situation. 

Benefits Calculator

The calculator can be used to assess entitlement to Housing Benefit and Council Tax Reduction. It is only an estimate based on the information that you supply.

Some of the information that you put into the calculator will be transferred to the on-line claim form if you want to continue with a claim following the trial calculation.

Click here to access the Benefit Calculator

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How long will it take for my claim to be processed?

Claims are dealt with as quickly as possible but may be held up if any of the proofs asked for on the claim form are missing.

We will write to you if further information is required from you. Failure to provide all information required can delay the processing of your claim and you could lose out on benefit.

If the claim form is received with all the supporting documentation we need, assessments will generally be made within 14 days. You will then receive notification of any entitlement and how this will be paid.

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How much will I get?

The amount you receive will be calculated based on the following:

  • Money you and your partner have coming in, for example, earnings, some benefits, tax credits and occupational pensions.
  • You and your partner's capital, savings and investments. Such as bank, building society or post accounts, premium bonds, National Savings Certificates, ISA's, stocks, shares and unit trusts.
  • Your circumstances, such as your age, the number of people in your household, the ages of your children and whether you or any of your household are disabled .

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What types of proof do I have to supply?

If you have not claimed Housing Benefit  before you may need to provide personal identification documents for you and your partner, proof of rent (private tenants only), and proof of income. We also have to check your National Insurance Number.

The number of proofs you will need to supply depends on your circumstances and is fully explained in the claim form.

Proof of Identity

  • Passport (which must be current and valid).
  • Driving Licence.
  • Recent Bank Statement.
  • Recent Utility Bill - paid.
  • Letter from solicitor/social worker/probation officer/doctor/Inland Revenue.
  • Birth Certificate.
  • Marriage Certificate.
  • Divorce Papers.
  • Medical Card.
  • Proof of Rent

Proof of Rent

If you are a private tenant we will need to see proof of your rent. Only original documents are acceptable. This can be one of the following:

  • Tenancy agreement.
  • Letter from your landlord.
  • Rent book with a letter from your landlord.
  • Letter from your agent.
  • Proof of rent form.

pdf icon Download Proof of Rent Form [130kb]
Use this form if you are a private tenant and are unable to provide original proof of rent.

Proof of Income

You may also need to provide original proof of your income and of your capital and savings. Photocopies are not acceptable.   All the information you provide is private and confidential. This may include:

  • Various benefit books.
  • Various letters, award notices for example, from DWP which show us the amount of income you are receiving.
  • Wage Slips.
  • Occupational Pension Slip. 
  • P45/P60 - current employment year only.
  • Tax letters or tax code notices.
  • Bank statements, share certificates.

pdf icon Download Proof of Private Pension Form [26kb]
Use this form if you are unable to provide original proof of a private pension.

pdf icon Download Proof of Income Form [34kb]
Use this form if you are unable to provide original proof of your earnings.

pdf icon Download Self Employed Questionnaire [161kb]
Use this form if you are self employed and are making a claim for Housing Benefit/Council Tax Reduction.

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Why do I need to provide so much evidence?

We want to make sure your claim is assessed correctly from the start. It also has to comply with government regulations and guidance and all evidence asked for on the application form is needed to assess your claim. If you do not provide this, your claim cannot be assessed.

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What types of proof do I have to supply if I have recently moved to the UK?

If you have been in the UK for less than 5 years we will need to ask for evidence of your immigration status. This will include either your passport, Home Office papers, visa documents, worker registration documents etc. We will also need proof of your National Insurance Number(s) or evidence that you are to be allocated one.

We have to gather additional details about you and your individual circumstances to make sure you are entitled to claim Housing Benefit.

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People Aged 60 Or Over - How do I claim if I get a Pension Credit?

The Pension Service pays Pension Credits.

When you make a claim for a Pension Credit, if you do not already get Housing Benefit you will be asked whether you want to make a claim.

When the Pension Service has assessed your entitlement to Pension Credits, they will tell us about this. With this information we will assess any entitlement to Housing Benefit.

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People Aged 60 Or Over - How do I claim if I am not on Pension Credit?

You may not get Pension Credit if your income or savings are too high

You should claim Housing Benefit/Council Tax Reduction directly from us by filling in a claim form.  Once you have filled in the form, send it back to us as soon as possible.

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Associated forms

pdf icon Download Change of Address Form [74kb]
Use this form if you are already claiming Housing Benefit and/or Council Tax Reduction and you have changed address.

pdf icon Download Safeguard Application Form [114kb]
Use this form if you want your Local Housing Allowance to be paid direct to your Landlord.

pdf icon Download Local Housing Allowance 8 Weeks in Arrears Form [103kb]
A Landlord completes this form if they want to apply for Local Housing Allowance to be paid directly to them.

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If I have savings can I still apply?

Yes, you can still claim if you have savings.  

Working age customers - The lower capital limit is £6,000 and the maximum is £16,000. If your savings are under £6,000 it will be disregard. If your savings are over £16,000 you will not be entitled.

For any capital over £6,000 but under £16,000;
We count each £250 (or part of £250) and include £1 as income in the benefit assessment.

If you receives Jobseekers Allowance (Income based), Income Support or Guarantee Pension Credit then all your capital is disregarded. 

Customers aged 60+ - The lower capital limit is £10,000 and the maximum is £16,000. If your savings are under £10,000 it will be disregard. If your savings are over £16,000 you will not be entitled.

For any capital over £10,000 but under £16,000;
We count every £500 (or part of £500) and count £1 as income in benefit assessment.

If you receives Jobseekers Allowance (Income based), Income Support or Guarantee Pension Credit then all your capital is disregarded. 

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If I have been overpaid what will happen?

If you have been overpaid Housing Benefit you will be told about the overpayment, the reasons for it and the amount owed. If you continue to receive Housing Benefit we can reduce the level of your Benefit by a regular amount each week to repay the amount of the overpayment; we will notify you of this.

If you consider this will cause financial problems, as it creates a shortfall in your rent, you can ask for an invoice to be raised and a separate arrangement to repay can be made. Further action can be taken if you do not keep to the repayment arrangement.

If you receive an Invoice for an overpayment of Housing Benefit details of how to pay are on the reverse but you can pay on-line.  Click here to pay online.

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